Chromebook Not Updating Correctly

Chromebooks should generally updated automatically by downloading the latest ChromeOS updates from Google. Chrome devices automatically update to the latest version of Chrome OS available for the specified release channel. The release channels are stable, beta, and dev. We recommend that your organization uses the stable release, whenever possible. Learn more about best practices for managing Chrome device auto-updates. There are two common causes for a Chromebook not updating when it should be:


Reasons why a Chromebook will not Update

1. Your Chromebook is connected to a cellular network (will explain later)
2. Your Chromebook sat on a shelf at Best Buy for a year before you bought it, and it’s firmware is so old it can’t upgrade to the latest version

When your Chromebook checks for updates, it sends certain information to Google, like its version number and language. This information isn’t associated with you or your Google Account.

Installing Chromebook Updates

Your Chromebook automatically downloads software updates when it’s turned on and connected to Wi-Fi. After an update is downloaded, you need to install it:

  1. Look in the status area, where your account picture appears, for the Update icon Update. This icon shows only when an update is ready.
  2. Click Update Update and then Restart to update.

Note: If your Chromebook is connected to a mobile hotspot or using mobile data, it won’t automatically check for updates or download them. You can check for and install updates before the next automatic update:

  1. Click the status area, where your account picture appears.
  2. Click Settings Settings and then About Chrome OS.
  3. In the “About” window that appears, click Check for and apply updates. Your Chromebook will start to install any available updates.
  4. After the updates are installed, click Restart to update.

To confirm that your Chromebook is up to date, you can check the “About” window.






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